You may return any new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
If you experience difficulty with logging into your account or you do not have an account, your retun can be processed via email or over the phone. To contact our online sales administrator email email@example.com or call 877-729-2717 during normal business hours.
We can ship to virtually any address in the United States. Note that there are restrictions on some products, and some products cannot be shipped to certain remote destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. However, most of the products on our website are shipped free of charge. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
We accept the following payment options for online purchases made through our website: Paypal, Paypal Website Payments, & SecureNet (American Express, MasterCard, Visa, Discover). For questions about payment options for making purchases on our website, please contact our web administrator via email or phone firstname.lastname@example.org or 877-729-2717 during normal business hours.